Shipping

Fees

For orders over $55, a flat rate of $8 is charged. For all other orders, shipping is charged at standard rates with your choice of Australia Post or Fastway Couriers.
Note: Fastway does not deliver to all postcodes therefore in this case Australia Post fees apply. 
A rough guide for pricing is below.

Fastway Satchels:
500g = $7.21 
  1kg = $7.80
  3kg = $11.10
  5kg = $12.99

Australia Post Parcel Post Satchels
500g = $8.50
  3kg = $13.80
  5kg = $17.60
Express Post is also an option upon checkout at standard express rates.

Times

Timeframes below are only a guide as delays can occur. Please contact us if you have concerns about your order.
Note: Standard orders are posted within 2 business days from placement.
Express orders are posted the same day if placed before 2pm or within 24 hours.

QLD: 2-4 business days
NSW: 3-5 business days
VIC: 4-6 business days
TAS: 6-7 business days
SA: 5-6 business days
NT: 7-12 business days
WA: 6-10 business days

 

Refund and Returns Policy

If you are not entirely satisfied with your purchase, we are here to help.
Please notify us immediately upon becoming aware of your concern with a product or within 7 days upon receipt of the item.
For damaged or spoiled products, please also provide photographic evidence. We will then give you the option to have a new item dispatched or be issued with a refund. Refunds will be refunded promptly using the same method of payment used to purchase the item.

Unopened goods must be returned to us in order for a refund to be processed. Upon receipt of the item we will then offer a refund of the full purchase price (excluding postage).

Australia has a very hot climate and whilst we take every measure to ensure your products arrive in excellent condition, we take not responsibility for the spoilage of our filled chocolates and truffle bars where the purchaser has not selected our cold shipping option. 

Refunds are made at the discretion of Heavenly Cacao.